Cost-effective hardware support from OEM-certified engineers, delivered worldwide.

Third-party maintenance is IT hardware support independent of the Original Equipment Manufacturer (OEM). With 37+ years’ experience in TPM provision, Evernex acts as a single point of contact with multi-brand expertise to enhance your data center’s performance, while cutting maintenance costs across server, storage and networking equipment.

Our mission is a green digital world in which you can make the most of your IT by maximizing value across its lifecycle. Evernex maintenance incorporates repair, reuse and recycling wherever possible – helping you drive your core business and protect the environment.

Enhance your data center performance with independent IT support
Trust proven systems

Delay CapEx and maximize return on investment by prolonging the useful life of assets up to 12 years beyond End of Service Life (EOSL).

Choose quality

Never compromise on performance or service quality with expert support from OEM-certified engineers.

Cut IT maintenance spend

Reduce IT costs by up to 70% compared to the OEM, and free up your budget for growth and innovation.

Simplify hardware support

Save time, money and administration with multi-vendor maintenance in one unified contract.

Drive productivity

Minimize downtime with customizable SLAs (Service Level Agreements) and responsive requests.

Increase sustainability

Escape OEM-defined lifecycles and extend sustainably thanks to 850k+ multi-brand items in stock.

Design the best SLA

Create a tailored SLA for your specific needs and budget or use one of our ready-to-go SLAs.

Our SLA offers

Evernex understands that every business context is different.

That’s why we offer data centers maximum flexibility with customized SLAs. Coverage window, intervention and repair time can all be updated whenever your maintenance needs change. 

Open a support ticket in our customer portal, by phone or email – Evernex Help Desk engineers are on hand to help 24/7/365.

  • 24/7 access to our international support center
  • 330+ forward stocking locations worldwide
  • Repair time commitment

How to choose your SLA?

To choose the best SLA for your business, first identify the criticality level of your installed base. Your SLA should follow the evolution of your activities.

Service performance targets

Transparent support provision

Unified multi-vendor contracts

Budget-matched maintenance plans

Risk management & disaster mitigation

Full tracking and reporting

OFFERS 24 x 7 help desk access Problem analysis Diagnosis Provision of an action plan Spare parts On-site intervention Project reporting
Spare Management
Remote Support
Remote + Spare Support
Full Support
On-demand Support
Labor only
Diagnostic + Labor
Workshop repair
Why partner with Evernex TPM?

360k+ systems maintained

We deliver on our agreed terms to maximize uptime and improve our clients’ performance.

Service level agreements from 4-hours

Our SLAs are built around the specific IT hardware needs of your business.

24/7/365 support from international help centers

We’re always on hand to help, with 45+ offices and globally deployed engineers.

330+ worldwide stocking locations

We ensure parts arrive quickly when and where you need them.

235k+ spare parts delivered per year

We deliver multi-brand parts wherever they’re needed, from stocks of 850k+ items.

98% customer retention rate

We prioritize customer satisfaction to provide services that truly deliver.

Evernex is your Single Point of Contact

For unified IT life services. For multi-vendor IT infrastructure. 

Juggling different maintenance contracts for multi-vendor infrastructure consumes vital resources. 

Evernex is the European leader in TPM provision, streamlining cross-manufacturer infrastructure maintenance for nearly four decades. 

We coordinate experts and assets to get you back online in record time, pushing productivity and cutting costs.

Technical multi-vendor support
Spare parts management
Supervision and monitoring
Preventative maintenance
Software assistance
Reporting and QoS measurement
On-site engineering
Grow your core business with a global partner you can trust to deliver
Infrastructure accountability

Rely on our parts and expertise to solve the problem and ensure your systems stay online

Unified contracts

Improve your agility with all your multi-vendor maintenance in one easy contract.

Cut IT maintenance spend

Reduce IT costs by up to 70% compared to the OEM and drive core business growth.

User-friendly partnership

Work with us to maximize your hardware performance and ROI at every stage.

Customizable SLAs

Only pay for the support you require with our tailor-made service agreements.

Control your equipment lifecycle

Upgrade when you want to and extend the useful life of proven, performant hardware.

Frequently Asked Questions
  • How quickly can I get my assets under contract? Depending on your unique needs, we aim to have your asset under contract. As an existing customer, to put another asset under contract, just contact your account manager and request a quote. If you’re a new customer, get in touch with one of our experts and discuss your options.
  • What is the minimum contract duration? There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
  • How do you manage assets under warranty? We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM, meaning we do not deal with them directly.
  • How does Evernex guarantee the quality of its spare parts? All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
  • I have a problem with a server not under contract, how can Evernex help me? To solve your server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.

Let's get your IT to work for you

Speak to our experts