Data center Third-party Maintenance
Data center Third-party Maintenance (TPM) extends the life of your IT assets with up to 70% savings.
Overview
Data center Third-party Maintenance
Data Center Third-Party Maintenance (TPM) is hardware support service supplied by an organization which is not the Original Equipment Manufacturer (OEM). TPM offers post-warranty maintenance for equipment that OEMs no longer support. This makes it possible to extend the life of IT hardware and optimize performance.
Elevate your IT strategy with TPM
From cost savings to improved performance, Third-Party Maintenance (TPM) offers a range of benefits to help you meet your business goals.
Achieve savings
Save up to 70% on your IT hardware maintenance and support costs compared to the manufacturer.
Choose quality
Get quality service and expert support from certified multi-vendor engineers.
Increase convenience
Simplify your IT maintenance with a single contract and single point of contact, freeing up time and resources.
Improve your sustainability
Extending the life of your IT equipment helps reduce e-waste creation and prevents the manufacture of new equipment. This in turn reduces manufacturing-related emissions.
Multi-vendor support
All major brands supported
Our multi-vendor expertise extends to all leading manufacturers. We sell, rent and support industry-leading equipment from a wide array of brands.
Equipment supported
Cost-effective hardware support by certified engineers
Server maintenance
To keep servers running smoothly, we monitor to identify and prevent problems that may result in downtime.
Storage maintenance
Our storage service allows you consolidate all of your multi-vendor contracts into a single agreement. This provides convenience as well as savings.
Library maintenance
Safe and efficient access to libraries of data is basic for a data center. Our teams and library storage devices allow data centers to recover quickly from faults and downtime.
Network maintenance
Our specialists and local teams of engineers help diagnose problems to avoid hardware disruptions and ensure business continuity.
Service Level Agreement (SLA)
Benefit from the best level of service to suit your
budgetary and operational requirements
Pick and build your SLA | |
|---|---|
| Guaranteed time* to restore equipment’s hardware integrity | Coverage and Response |
| Guaranteed intervention time* | |
| Guaranteed time* to carry out a diagnosis and provide an action plan to the customer | |
| Guaranteed time* to make a part available to the customer at the contractually identified site | |
* time calculation is stopped when Evernex is waiting for customer information
SLA Coverage
24×7 13×5 9×5SLA Response Time
4h Next business day Next 5 daysWhite paper
Six reasons to partner with a Third-Party Maintenance Provider
Discover why more companies are shifting to TPM for greater flexibility, cost efficiency, and operational continuity.
Customer Portal
Taking care of your business
Evernex CARE is our intuitive portal that gives you access to service tickets and equipment details.
Key figures
Reasons to partner with Evernex for Data center Third-party Maintenance
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What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Constant vigilance
ASR monitoring for your peace of mind
We provide Automated System Recovery (ASR) monitoring to safeguard your systems and minimize downtime. Our technicians proactively monitor your hardware to identify any anomalies or potential issues. This way, we can act rapidly and prevent disruptions to your business operations. A great way to achieve peace of mind—and uninterrupted productivity.
Sustainability
Reduce your carbon footprint
The benefits of TPM don’t end at savings and convenience. Extending your assets’ lifecycles through refurbished parts also reduces your carbon footprint, creating less e-waste and preventing the emissions associated with new equipment manufacture.
FAQ
Data center Third-party Maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we’ll make sure your IT assets are under contract as quickly as possible. Contact one of our experts to discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under OEM warranty, delivered according to your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM. This means we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
We refurbish all spare parts our third-party maintenance service provides at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing. This allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a server that is not under contract. How can Evernex help me?
To solve your server’s problem, first we conduct a remote troubleshooting session to learn more about the nature of the issue. This information helps us to offer you a quote for time and materials. Then, we arrange the necessary personnel and resources to fix the problem in line with your SLA.
Can Evernex support all my equipment if my data center is multi-vendor?
Absolutely. Evernex provides a single point of contact for all a business’s IT hardware support needs. Our comprehensive maintenance services cover a wide range of IT hardware brands and models, from Dell EMC to defunct brands like Juniper.
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