CARE customer
portal

IT infrastructure management and real-time service updates at the touch of a button

Overview

A customer portal that's all about you

Our customer portal gives you a single point of contact to maintain your multi-vendor data center, regardless of manufacturer and configuration. It’s a self-service portal that lets you easily manage your IT assets and service tickets and access all the information you need from wherever you are.

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portal

Full access and total control

Track, monitor and manage everything with ease

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Get your assets under control

View and sort all data center equipment on your agreement and track SLA and coverage for effective asset management and better cost control planning.

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Track your case effectively

Check your account information, manage service tickets and view real-time updates with customer support in our navigation-friendly portal.

24-7

Quickly access the information you need

Find the help and information you need anytime from anywhere. Our customer portal is accessible 24/7 from any device.

users

Intuitive and easy to use

Fast and frictionless, the customer portal lets you easily manage all your assets from the device of your choice with a user interface that’s surprisingly easy to use.

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Care Portal

Taking care of your business

Evernex CARE is our intuitive portal that gives you access to service tickets and equipment details.

How it works

Everything you need, within reach

The CARE portal puts a wealth of information at your disposal.

Service tickets

  • Place service tickets from any device.
  • Track real-time service ticket status.
  • Review all your service records by location or date.
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Asset management

  • Review all your service records by location or date.
  • View all assets on your agreement.
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Key information

  • Track and review warranty coverage.
  • Find important EOL & EOSL dates for your equipment.
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monitoring

API integration

Our services, at your fingertips

Get instant access to all of our services through our highly adaptable API option. Our flexible APIs empower you to effortlessly connect our services with your existing solution, allowing you to streamline processes, and optimize your IT operations—all of it within the framework of your preferred platform.

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