Third-Party Sun Oracle Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Sun Oracle hardware.
Sun Oracle Support & Maintenance
Third Party Maintenance services for your Sun Oracle data center equipment
When your Sun Oracle hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Sun Oracle equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Sun Oracle data center environment.
Extend the lifespan of your Sun Oracle infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Sun Oracle support designed around your business needs.
Supported Sun Oracle products
Evernex supports a wide range of Sun Oracle products, covering servers, storage devices, and libraries.
- StoreEdge Lxxxx
- StorageTek Lxxx
- StorageTek SL8500 / SL3000
- StorageTek SL150
- T10000, 9840, 9940 Tape Drives
- LTO, DAT, DLT, SDLT Tape Drives
- Fujitsu Server M10-series
- Fujitsu Server M12-series
- Netra
- ORACLE SERVER X5-series
- ORACLE SERVER X6-series
- ORACLE SERVER X7-series
- SPARC M-series
- SPARC T3-series
- SPARC T4-series
- SPARC T5-series
- SUN BLADE
- SUN ENTERPRISE
- SUN FIRE
- SUN SERVER X4-series
- SUN SPARC ENTERPRISE M-series
- SUN SPARC ENTERPRISE T-series
- ULTRA
- StoreEdge 99x Systems
- Storage / Storage Tek 6xxx Arrays
- Storage 25xx Arrays
- Storage J4xxx
- StoreEdge 3xxx Arrays
- ZFS
Can’t find your product? Get in touch
Talk to one of our Sun Oracle support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Sun Oracle support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Sun Oracle hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Sun Oracle equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Sun Oracle parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Sun Oracle infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Sun Oracle support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Sun Oracle support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Sun Oracle infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Sun Oracle infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Sun Oracle services
Discover additional ways our teams can support your Sun Oracle infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Sun Oracle data center equipment, from servers to storage.
Relocations:
Safely migrate your Sun Oracle infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Sun Oracle hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Sun Oracle assets.
Hardware procurement:
Source reliable Sun Oracle hardware for expansions, upgrades, or your replacement needs.
Sun Oracle TPM Support FAQ
Sun Oracle Third Party Maintenance made simple
What is third-party Sun Oracle maintenance, and how does it work?
Third-party maintenance for Sun Oracle hardware cover a range of comprehensive support services, provided by an independent vendor, that keep Sun Oracle hardware in robust working condition. Such maintenance and support services include testing, troubleshooting, repairs and component-replacements. For example, our technical experts provide break-fix support, certified refurbished part replacements, remote and onsite troubleshooting, global availability, and up to 24×7 coverage options.
How does Evernex guarantee the quality of Sun Oracle spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
What Sun Oracle server, storage, and library systems does Evernex support?
Evernex covers a variety of Sun Oracle equipment lines, including StoreEdge and StorageTek systems, several SPARC server series, Netra, and SUN Blade, Enterprise, and Fire systems. To see the current range of supported Sun Oracle systems, check out our Supported Products page.
How does third-party Sun Oracle support compare to renewing an OEM contract?
In general, third-party hardware support is considerably more cost-effective than renewing OEM contracts, offering savings of up to 70%. TPM also offers more flexibility than standard OEM contract renewals through customizable SLAs. While manufacturer contract renewals are only available until, at a maximum, a product’s EOSL date, third-party support from Evernex keeps your Sun Oracle hardware available and secure far beyond the official End of Support date. Finally, TPM offers multi-vendor support to cover the entire infrastructure, while OEM contracts only cover their own branded products.
Does Evernex support Sun Oracle hardware that's reached End-of-Life (EOL)?
Yes! As well as complementing OEM support for in-warranty assets, Evernex provides comprehensive support for both post-EOL and post-EOSL hardware. This helps businesses maximize the useful lifecycle of their IT investments and avoid unnecessary refreshes.
Manufacturers
Other brands supported
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