Third-Party Lenovo Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Lenovo hardware.
Lenovo Support & Maintenance
Third Party Maintenance services for your Lenovo data center equipment
When your Lenovo hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Lenovo equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Lenovo data center environment.
Extend the lifespan of your Lenovo infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Lenovo support designed around your business needs.
Supported Lenovo products
Evernex supports a wide range of Lenovo products, covering servers and storage devices.
- StoreEdge Lxxxx
- StorageTek Lxxx
- StorageTek SL8500 / SL3000
- StorageTek SL150
- T10000, 9840, 9940 Tape Drives
- LTO, DAT, DLT, SDLT Tape Drives
- Fujitsu Server M10-series
- Fujitsu Server M12-series
- Netra
- ORACLE SERVER X5-series
- ORACLE SERVER X6-series
- ORACLE SERVER X7-series
- SPARC M-series
- SPARC T3-series
- SPARC T4-series
- SPARC T5-series
- SUN BLADE
- SUN ENTERPRISE
- SUN FIRE
- SUN SERVER X4-series
- SUN SPARC ENTERPRISE M-series
- SUN SPARC ENTERPRISE T-series
- ULTRA
- StoreEdge 99x Systems
- Storage / Storage Tek 6xxx Arrays
- Storage 25xx Arrays
- Storage J4xxx
- StoreEdge 3xxx Arrays
- ZFS
Can’t find your product? Get in touch
Talk to one of our Lenovo support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Lenovo support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Lenovo hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Lenovo equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Lenovo parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Lenovo infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Lenovo support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Lenovo support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Lenovo infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Lenovo infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Lenovo services
Discover additional ways our teams can support your Lenovo infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Lenovo data center equipment, from servers to storage.
Relocations:
Safely migrate your Lenovo infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Lenovo hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Lenovo assets.
Hardware procurement:
Source reliable Lenovo hardware for expansions, upgrades, or your replacement needs.
Lenovo TPM Support FAQ
Lenovo Third Party Maintenance made simple
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
What is third-party Lenovo maintenance, and how does it work?
Third-party maintenance for Lenovo hardware covers a range of services to keep assets in robust working condition, executed by an independent service provider such as Evernex. These include component diagnostics, technical support, repairs and break-fix services, part replacements, system monitoring and optimizations. Through these services, TPM maximizes the reliability, security, and efficiency of your Lenovo data center hardware well beyond the official EOSL date.
What Lenovo servers and storage systems does Evernex support?
Evernex supports a range of Lenovo hardware systems, including ThinkSystem servers and the ThinkSystem DE and DM storage lines, ThinkAgyle, and PureFlex. As our capacities are always expanding, please check our Supported Products page and filter by Lenovo for the full list.
How quickly can Evernex respond to a Lenovo hardware issue?
Evernex offers several options for coverage and response times, according to the client’s infrastructure requirements. For mission-critical equipment, we offer coverage up to 24×7 and 4-hour response time options for rapid issue resolution and minimal downtime.
How does third-party Lenovo support compare to Lenovo's own Premier/PM service?
Lenovo Premier support provides official OEM-backed support, including firmware and software assistance. However, compared to Lenovo Premier support, third-party maintenance offers lower costs, longer lifecycle coverage (well past EOSL), and more flexible SLAs.
Manufacturers
Other brands supported
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