Third-Party HPE Support & Maintenance
Comprehensive support, maintenance and spare part replacements for HPE hardware.
HPE Support & Maintenance
Third Party Maintenance services for your HPE data center equipment
When your HPE hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. Evernex provides expert third-party maintenance services that help organizations continue operating their HPE equipment beyond OEM support timelines.
With global onsite and remote support, our experienced engineers help diagnose issues, resolve incidents, and maintain the availability of your HPE data center environment.
Extend the lifespan of your HPE infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party HPE support designed around your business needs.
Supported HPE products
Evernex supports a wide range of HPE products, covering servers, networking equipment, storage devices, and libraries.
HPE Server
HPE ProLiant
HPE Apollo
HPE ProLiant DX Nutanix appliance
HPE Integrity
HPE HP9000
HPE SuperDome
HPE BladeSystem
HPE Synergy
HPE Network
HPE OfficeConnect
HPE A7500 Series
HPE Aruba
HPE B-Series
HPE Storage
HPE MSA
HPE MSA 2000
HPE StorageWorks
HPE EVA
HPE XP12000/XP24000
HPE LeftHand P4000
HPE 3Par
HPE StoreOnce
HPE StoreEasy
HPE StoreVirtual
HPE Library
HPE StoreEver MSL
HPE StoreEver ESL
HPE StoreEver Autoloaders
HPE StorageWorks ESL E-series
HPE StorageWorks MSL
HPE StorageWorks Autoloaders
Can’t find your product? Get in touch
Talk to one of our HPE support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party HPE support and maintenance services include:
Whether you need expert repairs or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your HPE hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your HPE equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical HPE parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your HPE infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your HPE support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party HPE support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worldwide support network and multilingual capabilities.
Support beyond OEM lifecycles
Extend the life of your HPE infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
Reduce CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and the CO₂ emissions associated with new manufacturing.
Multi-vendor data center expertise
Manage your HPE infrastructure alongside other technologies with one experienced TPM partner supporting your entire IT environment.
Carbon savings calculator
Measure the impact of circular IT
Find out how much carbon you can save by extending the lifecycles of your HPE hardware with our CO2 footprint calculator.
Beyond TPM support
Additional HPE services
Discover additional ways our teams can support your HPE infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your HPE data center equipment, from servers to storage.
Relocations:
Safely migrate your HPE infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired HPE hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old HPE assets.
Hardware procurement:
Source reliable HPE hardware for expansions, upgrades, or your replacement needs.
FAQ
Your questions about our HPE third-party support, answered
What's included in Evernex's third-party HPE support and maintenance?
Maintenance, technical support, and optimization, including component diagnostics, repair, part replacement, and system monitoring. We also provide a range of professional services supporting relocations, scaling and disposal.
How do I check the EOSL date for my HPE hardware?
Check HPE’s product lifecycle matrix or consult a support provider like Evernex. Our extensive multi-vendor EOSL database allows you to easily check the End-of-Service-Life status for all your data center hardware.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a HPE server that is not under contract. How can Evernex help me?
To solve your HPE server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
Does Evernex provide support for HPE 3PAR storage systems?
Yes, Evernex supports HPE’s 3PAR storage system product line. Explore our supported products page for the full list of HPE product lines we cover, categorized by hardware type. If you can’t find your product, get in touch and ask an expert – we are always expanding our range of supported models.
Manufacturers
Other brands supported
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