Third-Party Fujitsu Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Fujitsu hardware.
Fujitsu Support & Maintenance
Third Party Maintenance services for your Fujitsu data center equipment
When your Fujitsu hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Fujitsu equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Fujitsu data center environment.
Extend the lifespan of your Fujitsu infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Fujitsu support designed around your business needs.
Supported Fujitsu products
Evernex supports a wide range of Fujitsu products, covering servers, storage devices, and libraries.
- Eternus LT
- Primergy
- SPARC M Series
- SPARC T Series
- Primepower
- Eternus
Can’t find your product? Get in touch
Talk to one of our Fujitsu support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Fujitsu support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Fujitsu hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Fujitsu equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Fujitsu parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Fujitsu infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Fujitsu support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Fujitsu support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Fujitsu infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Fujitsu infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Fujitsu services
Discover additional ways our teams can support your Fujitsu infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Fujitsu data center equipment, from servers to storage.
Relocations:
Safely migrate your Fujitsu infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Fujitsu hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Fujitsu assets.
Hardware procurement:
Source reliable Fujitsu hardware for expansions, upgrades, or your replacement needs.
Fujitsu TPM Support FAQ
Fujitsu Third Party Maintenance made simple
What is third-party support for Fujitsu servers?
Third-party support for Fujitsu hardware refers to technical support and maintenance provided by an external, independent IT services company, such as Evernex. Our Fujitsu server support services cover inspections, diagnostics, repairs and part-replacements, optimizations, updates and more.
When does it make sense to move from OEM Fujitsu support to third-party maintenance?
Companies often shift from OEM Fujitsu support to TPM when their OEM warranty comes to an end. At this point, OEMs phase out or withdraw support. This is where third-party support comes in. TPM offers comprehensive, expert technical support for IT equipment both in and out of warranty, often at considerably lower prices and with more flexible conditions than OEM support contract renewals. Third-party Fujitsu support ensures the compliance, security and resilience of the assets long after official Fujitsu support ends or ceases to be cost-effective.
I have a problem with a Fujitsu server that is not under contract. How can Evernex help me?
Evernex provides rapidly deployed, onsite assistance to quickly resolve server issues and minimize asset downtime. We provide break-fix support, configurations and part-replacements, according to the issue at hand. Our maintenance services are available even for servers that are not under contract or which are beyond their EOL or EOSL dates, helping to maximize the availability and the useful lifespan of your Fujitsu assets.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
Does Evernex support Fujitsu Eternus storage systems?
Yes. Evernex supports a wide range of Fujitsu product lines and models, including Eternus storage assets.
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