Third-Party Hitachi Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Hitachi hardware.
Hitachi Support & Maintenance
Third Party Maintenance services for your Hitachi data center equipment
When your Hitachi hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Hitachi equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Hitachi data center environment.
Extend the lifespan of your Hitachi infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Hitachi support designed around your business needs.
Supported Hitachi products
Evernex supports a wide range of Hitachi products, covering servers and storage devices.
Hitachi Server
Hitachi ComputeBlade
Hitachi ComputeRack
Hitachi Storage
Hitachi VSP
Hitachi VSP G
Hitachi HUS
Hitachi HUS-VM
Hitachi AMS
Can’t find your product? Get in touch
Talk to one of our Hitachi support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Hitachi support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Hitachi hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Hitachi equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Hitachi parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Hitachi infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Hitachi support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Hitachi support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Hitachi infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Hitachi infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Hitachi services
Discover additional ways our teams can support your Hitachi infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Hitachi data center equipment, from servers to storage.
Relocations:
Safely migrate your Hitachi infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Hitachi hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Hitachi assets.
Hardware procurement:
Source reliable Hitachi hardware for expansions, upgrades, or your replacement needs.
Hitachi TPM Support FAQ
Hitachi Third Party Maintenance made simple
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
What is third-party Hitachi maintenance, and how does it work?
Third-party Hitachi hardware maintenance covers a range of support services to keep assets in robust working condition, executed by specialist engineers trained in Hitachi systems. These include component diagnostics, technical assistance, break-fix support and repair, component replacements, system monitoring and optimizations. Each of these services maximizes the reliability, security, and efficiency of your Hitachi assets well beyond the product’s EOSL date.
How quickly can Evernex repair or replace a failed Hitachi component?
Evernex commits to the response times agreed in each client’s SLA. For mission-critical hardware, we offer options for 24×7 coverage and up to 4-hour response times. Whether your component needs repair or replacement, our rapid deployment of both onsite and remote support services keep your system downtime to a minimum, maximizing your business continuity and resilience.
How does third-party Hitachi maintenance compare to renewing an OEM support contract?
Third-party support for data center hardware is often considerably more cost-effective than renewing OEM contracts, offering savings of up to 70%. TPM also offers more flexibility than standard OEM contract renewals through customizable SLAs. While manufacturer contract renewals, such as those offered by Hitachi, are only available until, at a maximum, a product’s End of Support date, third-party support from Evernex keeps your Hitachi hardware available and secure far beyond the official EOSL. Finally, TPM offers multi-vendor support to cover the entire infrastructure, while OEM contracts only cover their own branded products.
Does Evernex support Hitachi storage systems like VSP and HUS?
Evernex support covers all majors product lines and models, including Hitachi’s VSP and HUS systems.
Manufacturers
Other brands supported
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