Third-Party IBM Support & Maintenance
Comprehensive support, maintenance and spare part replacements for IBM hardware.
IBM Support & Maintenance
Third Party Maintenance services for your IBM data center equipment
When your IBM hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their IBM equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your IBM data center environment.
Extend the lifespan of your IBM infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party IBM support designed around your business needs.
Supported IBM products
Evernex supports a wide range of IBM products, covering servers, networking equipment, storage devices, and libraries.
IBM Server
IBM Blade Center
IBM HMC
IBM RS6000
IBM p-series
IBM Power Systems
IBM i-series
IBM x-series
IBM z-series
IBM ThinkServer
IBM PureFlex System
IBM iDataPLex
IBM NeXtScale
IBM Network
IBM Network Switches (Networkxxx)
IBM Library
IBM TS2900
IBM TS3100
IBM TS3200
IBM TS3310
IBM TS3400
IBM TS3500
IBM TS4300
IBM TS4500
IBM External Tape drive, LTO
IBM Storage
IBM n-series
IBM FastT / DS-series
IBM Storwize
IBM FlashSystem
IBM DS6000
IBM DS8000
IBM XIV
IBM SVC
Can’t find your product? Get in touch
Talk to one of our IBM support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party IBM support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your IBM hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your IBM equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical IBM parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your IBM infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your IBM support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party IBM support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your IBM infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your IBM infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional IBM services
Discover additional ways our teams can support your IBM infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your IBM data center equipment, from servers to storage.
Relocations:
Safely migrate your IBM infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired IBM hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old IBM assets.
Hardware procurement:
Source reliable IBM hardware for expansions, upgrades, or your replacement needs.
IBM TPM support FAQ
IBMThird Party Maintenance made simple
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
What is third-party IBM maintenance, and how does it work?
Third-party IBM hardware maintenance covers a range of services to keep your IBM assets in robust working condition. These include diagnostics, technical support, repairs and break-fix services, part replacements, system monitoring and optimizations, executed by engineers specialized in IBM systems. This way, we maximize the reliability, security, and efficiency of your IBM data center equipment well beyond the official EOSL date.
What IBM servers and storage systems does Evernex support?
Evernex covers a range of IBM systems, including the i-, x- and z-series, ThinkServers, Flashsystems and Storwise. For the full list of IBM hardware lines Evernex supports, go to our Supported Products page and filter by IBM.
Does Evernex support legacy IBM iSeries and Power Systems hardware?
Yes, Evernex supports IBM’s iSeries and Power Systems lines. We provide expert maintenance services for a wide range of IT infrastructure product lines and models, including legacy products.
How quickly can Evernex respond to an IBM hardware issue?
Evernex offers several response time and coverage options, aligned to each client’s infrastructure needs. For mission-critical IBM hardware, we provide 4-hr response times and up to 24×7 coverage. This ensures rapid deployment and issue resolution, minimizing downtime and reinforcing your IBM system’s resilience.
Manufacturers
Other brands supported
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