IBM Third-Party Maintenance and Support
Count on our reliable support and maintenance services to keep your IBM infrastructure running smoothly. From troubleshooting and diagnostics to upgrades and optimizations, our team of experts is dedicated to ensuring the continuous performance and availability of your IBM systems. IBM Support.
IBM TPM Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server maintenance
IBM Server
IBM Blade Center
IBM HMC
IBM RS6000
IBM p-series
IBM Power Systems
IBM i-series
IBM x-series
IBM z-series
IBM ThinkServer
IBM PureFlex System
IBM iDataPLex
IBM NeXtScale
IBM Network
IBM Network Switches (Networkxxx)
IBM Storage
IBM n-series
IBM FastT / DS-series
IBM Storwize
IBM FlashSystem
IBM DS6000
IBM DS8000
IBM XIV
IBM SVC
IBM Library
IBM TS2900
IBM TS3100
IBM TS3200
IBM TS3310
IBM TS3400
IBM TS3500
IBM TS4300
IBM TS4500
IBM External Tape drive, LTO
Truth vs fiction
The top 5 myths about Third-Party Maintenance (TPM)
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
IBM TPM support FAQ
IBMThird Party Maintenance made simple
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a IBM server that is not under contract. How can Evernex help me?
To solve your IBM server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
What's included in Evernex's third-party IBM maintenance and support?
Our technical experts provide break-fix support, certified refurbished part replacements, remote and onsite troubleshooting, world-wide availability, and up to 24×7 coverage options. Our global network of teams has extensive experience with IBM hardware, including legacy models, giving us the capacity to effectively maintain your IBM infrastructure, regardless of its age or EOL status.
Does Evernex support legacy IBM iSeries and Power Systems hardware?
Yes, Evernex supports IBM’s iSeries and Power Systems lines. We provide expert maintenance services for a wide range of IT infrastructure product lines and models, including legacy products.
Manufacturers
Other brands supported
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