Third-Party DELL EMC Support & Maintenance
Ensure the maximum performance, security and reliability for your Dell EMC infrastructure with Evernex's comprehensive Dell EMC third-party maintenance and support services. Our specialized teams are ready to address any hardware issues, upgrade requirements, or configuration challenges you might face, so you can focus on your core business operations.
Dell EMC Support & Maintenance
Third Party Maintenance services for your Dell EMC data center equipment
When your Dell EMC hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Dell EMC equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Dll data center environment.
Extend the lifespan of your Dell EMC infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Dell EMC support designed around your business needs.
Supported Dell EMC products
Evernex supports a wide range of Dell EMC products, covering servers, networking equipment, storage devices, and libraries.
Dell EMC Server
Dell EMC PowerEdge
Dell EMC PowerEdge XC Nutanix Appliance
Dell EMC Precision
Dell EMC VxRail
Dell EMC Network
Dell EMC PowerSwitch N Series
Dell EMC PowerSwitch S Series
Dell EMC Networking C-series
Dell EMC Networking S-series
Dell EMC PowerConnect W series
Dell EMC Force10
Dell EMC Connectrix
Dell EMC Storage
Dell EMC PowerVault
Dell EMC EqualLogic
Dell EMC Compellent
Dell EMC VNX
Dell EMC VNXe
Dell EMC Clariion
Dell EMC Celerra
Dell EMC Centera
Dell EMC Symmetrix – DMX
Dell EMC Symmetrix – VMAX
Dell EMC Data Domain
Dell EMC Isilon
Dell EMC vBlock
Dell EMC XtremIO
Dell EMC XtremSF
Dell EMC Unity
Dell EMC Unity XT
Dell EMC Library
Dell EMC PowerVault
Can’t find your product? Get in touch
Talk to one of our Dell EMC support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Dell EMC support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your DELL EMC hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Dell EMC equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Dell EMC parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Dell EMC infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Dell EMC support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Dell EMC support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Dell EMC infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Dell EMC infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Dell EMC services
Discover additional ways our teams can support your Dell EMC infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Dell EMC data center equipment, from servers to storage.
Relocations:
Safely migrate your Dell EMC infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Dell EMC hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Dell EMC assets.
Hardware procurement:
Source reliable Dell EMC hardware for expansions, upgrades, or your replacement needs.
Dell EMC Third-Party Maintenance FAQ
Third-party Dell EMC maintenance made simple
What is third-party Dell EMC maintenance, and how does it work?
Third-party Dell EMC hardware maintenance covers a range of technical support services, provided by an independent vendor such as Evernex, that ensured the continued performance, security and availability of Dell EMC IT hardware. Such maintenance and support services include testing, troubleshooting, repairs and component-replacements. For example, Evernex’s expert engineers provide break-fix support, certified refurbished part replacements, remote and onsite troubleshooting, global availability, and up to 24×7 coverage options.
Does third-party Dell maintenance support EOSL systems?
Yes. For out-of-warranty assets, Third-Party Support provides complete coverage to ensure your Dell assets’ availability, security and resilience. We help to extend the lifecycle of your Dell EMC hardware well past its official EOL or EOSL date, saving your business the costs of unnecessary replacements.
What Dell EMC servers, storage, and network equipment does Evernex support?
Evernex supports a wide range of Dell EMC products, including the PowerSwitch, PowerConnect and PowerEdge series, the Networking C- and S-series, EqualLogic, vBlock and Symmetrix. However, our capacities are growing all the time, so check our Supported Products page for the full current list.
Why do businesses move from Dell EMC OEM support to third-party maintenance?
Businesses shift from OEM contracts to third-party support for a variety of practical and economic reasons. TPM is often more cost-effective than OEM support contract renewals following the end of a product’s warranty. Also, while IT products are only eligible for OEM support until their EOSL date, TPM providers such as Evernex continue to offer support well beyond this milestone, allowing businesses to keep their systems stable and avoid the CAPEX of premature replacements. Another reason for the shift is flexibility – support contracts from manufacturers like Dell EMC tend to carry rigid, one-size-fits-all conditions, while many third-party maintenance vendors adapt their SLAs to enterprises’ particular requirements.
How quickly can Evernex respond to a Dell EMC hardware issue?
Evernex commits to the response times agreed in each client’s service-level agreement. For mission-critical hardware, we offer options for 24×7 coverage and 4-hour response times, ensuring the rapid deployment of both onsite and remote support services.
Manufacturers
Other brands supported
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