Third-Party Cisco Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Cisco hardware.
Cisco Support & Maintenance
Third Party Maintenance services for your Cisco data center equipment
When your Cisco hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Cisco equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Cisco data center environment.
Extend the lifespan of your Cisco infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Cisco support designed around your business needs.
Supported Cisco products
Evernex supports a wide range of Cisco products, covering servers and networking equipment.
- UCS B-Series
- UCS C-Series
- Secure Network Server Appliance (SNS)
- Email Security Appliance (ESA)
- Asaptive Security Appliance (ASA)
- UCS M6
- Catalyst Series
- Business Series
- Nexus Series
- ISR Series
- ASR Series
- MDS Series
Can’t find your product? Get in touch
Talk to one of our Cisco support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Cisco support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Cisco hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Cisco equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Cisco parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Cisco infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Cisco support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Cisco support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Cisco infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Cisco infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Cisco services
Discover additional ways our teams can support your Cisco infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Cisco data center equipment.
Relocations:
Safely migrate your Cisco infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Cisco hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Cisco assets.
Hardware procurement:
Source reliable Cisco hardware for expansions, upgrades, or your replacement needs.
Cisco TPM Support FAQ
Cisco Third Party Maintenance made simple
How can I find out the End-of-Service-Life dates of my Cisco hardware?
Hardware EOSL (End-of-Service-Life) refers to the date when the manufacturer withdraws all support and updates from the product model. This is a critical turning point, at which businesses must find alternative support options to maintain their Cisco assets. To check the EOSL dates of your Cisco IT hardware, you can search Evernex’s extensive EOSL database or check the official Cisco website.
You can also find out more about the average lifespan of Cisco switches with our industry guide on the network switch lifecycle.
Can I combine official Cisco maintenance with third-party Cisco support?
Yes. Evernex’s third-party Cisco support can be used to complement OEM services in a hybrid approach to maintenance. This fills any gaps in Cisco’s official support offerings. Alternatively, for Cisco products out of warranty, third-party maintenance can provide full coverage to keep your infrastructure resilient and secure.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
What Cisco network, server, and storage equipment does Evernex support?
Evernex supports a range of Cisco networking and server hardware lines, including the UCS B- and C-series, Catalyst, Business, Nexus, ISR and ASR. We are expanding our capacities all the time, for for the full list of supported equipment, check out the Supported Products page and filter by Cisco.
Is third-party support a reliable alternative to Cisco's own maintenance contracts?
Absolutely. Manufacturer support contract renewals following the end of a warranty can be expensive and rigid in their terms. In contrast, TPM offers expert, flexible and reliable support for Cisco hardware, tailored to your IT infrastructure’s requirements. Not only does skilled TPM keep your IT infrastructure in robust condition, but it can also reduce your maintenance costs and avoid unnecessary replacements.
Manufacturers
Other brands supported
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