Case study overview
The requirement
Providing support and maintenance services for a telecom company’s most critical platforms across 8 countries and 10,000 assets. This encompasses multi-vendor environments with monthly changes to the Bill of Quantities (BoQ) for coverage, given the dynamic nature of asset activation and deactivation within the TFL infrastructure.
Ensuring the same level of delivery, or even better, than the original manufacturers, and instilling confidence so that this major company could, for the first time in its operational history, entrust a challenge of this magnitude to just one TPM as a SPOC and cost reduction strategy.
The solution
Evernex conducted an in-depth analysis of the client’s infrastructure and distribution in order to warrant complete and high-quality regional coverage. The objective was to understand the complete existing landscape, identify the challenges and design a successful transition plan and a centralized service rollout ensuring significant cost reductions.
The solution provided:
The outcome
In response to the client’s need for secure and cost-effective coverage throughout the LATAM region, our solution consisted of a Single Point of Contact (SPOC) that spans 8 countries and supports more than 10,000 assets. And overall, we helped this company achieve the significant cost reduction it was looking for, while maintaining a high quality of service.
Our integrated approach, combining SPOC efficiency, cost reduction, flexibility and quality assurance, yielded a successful result for the client. They now benefit from streamlined operations, reduced costs and reliable support across their critical telecommunications infrastructure.
Substantial Cost Reduction
By implementing Evernex TPM services, the customer achieved a strong cost reduction of up to 50% and met its budget optimization objectives.
Multi-Vendor SPOC
By contracting Evernex they were able to optimize their operations by centralizing the support of multiple brands and technologies, into a single support contract.
About Evernex
Sustainability and performance for business growth
Evernex is a leading global IT life services provider with 40 years of experience in asset life extension and comprehensive multi-vendor data center maintenance.
We transform IT processes to prioritize business growth and continuity with innovative services that reduce our clients’ environmental impact.