Case study overview
The requirement
As a global telecom provider delivering services, devices, and entertainment to millions of consumers and businesses, our client was driven to reduce IT costs in response to challenging business pressures and fierce competition.
Following an audit of their IT expenditure, our client began to question both the costs and the sustainability impacts of continually refreshing their IT hardware assets. Initially, the client relied on the original equipment manufacturer for post-warranty support but soon realized that the costs outweighed the benefits and decided to extend their asset lifecycle. Consequently, they reached out to us for advice.
The solution
Evernex assigned a project team to review the client’s budget objectives and then identify appropriate post warranty environments and products that qualified for extended coverage.
The solution provided:
The outcome
The successful implementation of third-party maintenance services allowed the client to maintain expert service while reducing vendor management. This provided the client with much-needed budget and resource flexibility.
After initially testing our services with small contracts and seeing significant success, the client has since expanded our services to multiple divisions covering 100s of thousands of assets.
Expanded IT Budget
By opting for TPM support the client was able to use the significant savings for other critical needs during a challenging business period.
Multi-Vendor SPOC
By choosing Evernex as their single point of contact for all post-warranty support, they were able to optimize their IT operations.
About Evernex
Sustainability and performance for business growth
Evernex is a leading global IT life services provider with 40 years of experience in asset life extension and comprehensive multi-vendor data center maintenance.
We transform IT processes to prioritize business growth and continuity with innovative services that reduce our clients’ environmental impact.