Evernex COVID-19 service plan

Evernex is closely monitoring the global Coronavirus pandemic and it’s impact to business operations around the world. As a business with employees and operations located around the world, we will follow guidance from both the World Health Organization (WHO) as well as local government organizations while making decisions that protect our employees and our customers.

Current Service Impacts:

Helpdesk & Technical Support: All Evernex helpdesk and technical support staff are available and working remotely with full access to the tools and resources required to perform their jobs.

Current Status

Supply Chain: All Evernex deployed spare parts depots are operational and continue to be available 24x7x365. As one of the largest spare parts brokers globally, we do not anticipate any parts shortages. Current Status

Field Services: All Evernex field engineers (FE’s) are available to perform service in accordance with local guidelines and regulations. Our dispatch team is working with customers to schedule site access during off-peak times if possible in order to limit personnel interaction. Additionally, FE’s are being asked to mark themselves as unavailable if they are under quarantine or become ill and we have activated our secondary and tertiary resources to supplement our teams. At this time, we do not have any labor impact to our service.

Current Status

If you have any specific questions or concern relating to the pandemic and our response, please contact us at covid19@evernex.com

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