We are in the midst of a worldwide pandemic. Evernex is therefore closely monitoring the global Coronavirus pandemic and it’s impact to business operations around the world. As a IT-business with employees and operations located around the world, we will follow guidance from both the World Health Organization (WHO). As well as local government organizations. In our Evernex COVID-19 service plan, you can read below, you will see what decisions we make to protect our employees and our customers.
COVID-19 service plan
This is the Evernex COVID-19 service plan we have in place for all of our employees and customers worldwide:
Current Service Impacts
Currently, Evernex’s services are minimally affected.
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Helpdesk & Technical Support
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All Evernex helpdesk and technical support staff are fully available. Our employees work remotely with full access to the required tools and resources to perform their jobs.
Current Status
Luckily, also the status of Evernex’s services are minimally affected.
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Supply Chain
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All Evernex deployed spare parts depots are fully operational. And continue to be available 24x7x365. We do not anticipate any parts shortages, as we are one of the largest spare parts brokers globally.
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Field Services
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All Evernex field engineers (FE’s) are available to perform service in accordance with local guidelines and regulations.
Our dispatch team is working with customers to schedule site access. We schedule our customer meeting preferablyMeetings are preferrable scheduled during off-peak times to limit personnel interaction.
Additionally, field engineers (FE’s) will mark themselves as unavailable, if they become ill or are under quarantine.
We have activated our secondary and tertiary resources to supplement our teams. At this time, we do not have any labor impact to our service.
COVID-19 contact
If you have any specific questions or concern relating to the pandemic and our response, please contact us at covid19@evernex.com
