Third-Party Supermicro Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Supermicro hardware.
Supermicro Support & Maintenance
Third Party Maintenance services for your Supermicro data center equipment
When your Supermicro hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Supermicro equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Supermicro data center environment.
Extend the lifespan of your Supermicro infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Supermicro support designed around your business needs.
Supported Supermicro products
Evernex supports a wide range of Supermicro products
Supermicro Server
SuperBlade
MicroBlade
SuperStorage
A+ Server
SuperServer
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Talk to one of our Supermicro support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Supermicro support and maintenance services include:
Whether you need expert repairs, troubleshooting for server issues, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Supermicro hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Supermicro equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Supermicro parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Supermicro infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Supermicro support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Supermicro support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Supermicro infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Supermicro infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Supermicro services
Discover additional ways our teams can support your Supermicro infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Supermicro data center equipment.
Relocations:
Safely migrate your Supermicro infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Supermicro hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Supermicro assets.
Hardware procurement:
Source reliable Supermicro hardware for expansions, upgrades, or your replacement needs.
Manufacturers
Other brands supported
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