Third-Party Brocade Support & Maintenance
Comprehensive support, maintenance and spare part replacements for Brocade hardware.
Brocade Support & Maintenance
Third Party Maintenance services for your Brocade data center equipment
When your Brocade hardware reaches End-of-Life (EOL) or End-of-Service-Life(EOSL), you need a reliable support partner to keep your critical infrastructure running. With over 40 years of industry experience, Evernex delivers expert third-party maintenance services that help organizations continue operating their Brocade equipment beyond OEM support timelines.
Providing onsite and remote support in more than 160 countries, we leverage a network of 600+ trained engineers to help diagnose issues, resolve incidents, and maintain the availability of your Brocade data center environment.
Extend the lifespan of your Brocade infrastructure, reduce support costs, and maintain control of your IT lifecycle with flexible third-party Brocade support designed around your business needs.
Supported Brocade products
Evernex supports a wide range of Brocade products.
Brocade Network
G6xx Series
65xx Series
5xxx Series
Silkworm
DCX Series
Can’t find your product? Get in touch
Talk to one of our Brocade support experts to find out if we cover your hardware model
– we’re always expanding our support capabilities.
Support overview
Evernex’s third-party Brocade support and maintenance services include:
Whether you need expert repairs, troubleshooting, or rapid part replacements, Evernex offers a complete range of third-party maintenance and support services for your Brocade hardware.
Our global network of more than 600 skilled L1-L3 engineers provides rapid onsite support, advanced troubleshooting, and expert repairs to restore your Brocade equipment quickly and minimize business disruption.
From power cables to CPUs or entire servers, Evernex ensures swift replacements for business-critical Brocade parts. Refurbished replacement components are kept on hand across over 330 storage sites through our SPaaS™ (Spare as a Service) program, with delivery in under 72 hours.
Our SLAs adapt to evolving business requirements without hidden fees or lock-ins. You can choose from a range of coverage options and response times to build a support plan customized to the reality of your Brocade infrastructure assets.
SLA coverage and response time options:
Coverage
24×7 13×5 9×5Response times
4h Next business day Next 5 daysManage your Brocade support from a single platform. The Evernex CARE portal gives you 24/7 access to service requests, asset information, maintenance history, and contract details, making it easy to monitor and manage your infrastructure across multiple vendors, locations, and devices.
What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Why choose us
Benefits of choosing Evernex third-party Brocade support
For more than 40 years, organizations worldwide have trusted Evernex to extend the life of their IT infrastructure.
Flexible service-level agreements
Choose the coverage, response times, and contract terms that match your business needs – we offer up to 24×7 coverage and 4-hr response times for mission-critical assets.
Global support with local expertise
Access rapid assistance from local engineering teams, backed by Evernex’s worlwide support network and multilingual capabilities. With a presence in 160+ countries and a workforce including 55 nationalities, we offer global reach with a local touch.
Support beyond OEM lifecycles
Extend the life of your Brocade infrastructure beyond EOSL, avoid premature refreshes and maximize your IT investments.
Lower IT support costs
With Evernex, you can save up to 70% on maintenance costs. At the same time, reduce your CAPEX and OPEX by delaying premature hardware refreshes, minimizing downtime, and keeping support costs predictable.
Carbon footprint reduction
Maximize the lifespan of your existing IT infrastructure with refurbished parts, reducing e-waste and avoiding the CO₂ emissions associated with new manufacturing. See our carbon savings calculator to learn more.
Multi-vendor data center expertise
Manage your Brocade infrastructure alongside other technologies with one experienced TPM partner. We support 14 000+ hardware models across a range of vendors, providing comprehensive support across your entire infrastructure.
Beyond TPM support
Additional Brocade services
Discover additional ways our teams can support your Brocade infrastructure:
IMAC (Install, Move, Add, Change):
Rack and stack, configure, and deploy all your Brocade data center equipment, from servers to storage.
Relocations:
Safely migrate your Brocade infrastructure with minimal disruption, from planning to installation.
Certified recycling:
Responsibly and securely dispose of and recycle your retired Brocade hardware.
Buy-back programs:
Support the circular economy and reclaim value on your old Brocade assets.
Hardware procurement:
Source reliable Brocade hardware for expansions, upgrades, or your replacement needs.
Manufacturers
Other brands supported
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