Tier 1 hyperscaler chooses Evernex for IT professional services and data center deployment
Case study overview
Industry
Hyperscale data center infrastructure
Services
Professional IT services
Location
United States
The context
Physical deployment capacity becomes an operational bottleneck
The client, a Tier 1 hyperscaler, is expanding its US data center footprint to meet the demand driven by AI workloads and edge computing. This buildout isn’t just a matter of size – it also implies a geographic shift. While hyperscale infrastructure has historically been concentrated in coastal hubs, new capacity is now landing in emerging regional markets.
That shift has been leading to data center racking, cabling, and relocation work distributed across more states, more sites, and more simultaneous timelines than a traditional single-region rollout.
Executing such a buildout requires large-scale professional services capacity, from full data center deployments and hardware relocations to structured cabling, delivered on compressed schedules the client’s own operations teams don’t have the capacity for.
Adhering to budget is a key priority for the client, meaning predictable costs are critical, as are consistent processes that reliably support their distributed infrastructure, whether in Asia, Europe or the US.
The challenge
What a hyperscaler needs to see before committing volume
Three key pillars determine whether a new Professional Services provider moves past a pilot. Here’s how Evernex proved its unique value:
A track record measured on a real site, under real conditions.
Evernex’s first assignment was one of the more demanding sites in the program, run alongside incumbent vendors already on the account for a true like-for-like comparison.
Field capacity that scales with the buildout, not against it.
Evernex’s vetted network of US-based technicians, built over nearly two decades, can mobilize 100 people in a major city within a single weekend, without a multi-quarter ramp-up. For a hyperscaler whose deployment volume swings by site and by quarter, that responsiveness is a core aspect of the evaluation — not a bonus feature.
One accountable point of contact, however the workforce scales.
While field technicians can scale up and down with demand, the project managers, service delivery managers, and solutions architects are all Evernex’s own employees, ensuring that those accountable for quality and communication remain consistent over time.
Meanwhile, from each onsite technician, the client required that the engineers were not only screened and in possession of the necessary clearance, but also:
- Were registered in the client’s database
- Possessed a forklift driver license
- Had all required safety and gear equipment
- Spoke the local language
- Were skilled in fibre cabling
Evernex was able to guarantee that all its engineers met such stringent expectations, streamlining data center hardware deployment.
The solution
Consistent, adaptable coverage at scale
While hyperscalers often lean towards larger service providers for multinational projects, Evernex quickly gained the client’s trust with flexible, onsite data center services across its US hubs. Such services include data center decommissioning and installing complex fiber cabling in one of the client’s hyperscale data centers, with a view to significantly expand the collaboration.
Having demonstrated both its logistical capacity and its expertise, Evernex has since been awarded projects in APAC, Europe and the United States.
Leveraging its extensive ecosystem of partners, Evernex is in a position to offer expert reliable IT services based on scalable, repeatable processes, both in the US and across the world.
The solution provided:
The outcome
Global data center deployment, decommissioning and scaling, on demand
The client benefits from Evernex’s ability to provide expert, onsite technical services and support for hyperscale data centers, no matter how remote the location or how many hands are needed on deck.
Fast deployment and increased flexibility
The client no longer has to be concerned if their data centers are remote or several projects take place at once. Local teams ensure rapid service and efficient multi-project execution.
Tailored, centralized service
Evernex’s Single-Point-of-Contact approach means the client can benefit from capabilities ranging from wireless services to decommissioning, all through one provider.
About Evernex
Sustainability and performance for business growth
Evernex is a leading global IT life services provider with 40 years of experience in asset life extension and comprehensive multi-vendor data center maintenance.
We transform IT processes to prioritize business growth and continuity with innovative services that reduce our clients’ environmental impact.