Why should a business company switch to a Third-Party Maintenance (TPM) provider to improve its IT infrastructure and business outcomes? This article lists a few critical reasons to switch to a premium Third party maintenance (TPM) provider.
Reasons to Switch to Third Party Maintenance (TPM)
Third-Party Maintenance (TPM) service providers, such as Evernex help companies improve their business outcomes.
This includes:
- lower costs
- customized SLA’s
- no EOL/EOS dates
- fewer contracts to manage
- better customer service.
How Evernex helps companies improve their business outcome?
But how do we helps companies to improve their business outcome? Let’s explain our methodology in a straight-forward manner:
Step 1. Audit your existing infrastructure
The first step to help improve a business outcome is to audit the existing infrastructure. At Evernex, we conduct personal consultations with all our clients. We examine and diagnose the state and condition of their data centers. We also recommend companies how to manage their multi-vendor data centers. And we conduct regular data center audits to avoid unnecessary maintenance gaps.
Step 2. Customize your Contract
The second step to help improve a business outcome is to deliver flexible and customized contracts. Evernex provides the straight to the point contract to our clients. We believe in providing flexible terms and conditions. And prevent companies to get forced into a cookie cutter SLA.
Step 3. Local availability of Spare parts
The third step to help improve a business outcome is our local availability of spare part. We stock spare parts in over 215 locations worldwide. We ensure and guarantee its reliability and security. For this, we have an extensive selection of hardware ranging from legacy gear to latest-and-the best in place. In addition, we also provide on-site spares for mission-critical equipment to store in-house.
Step 4. Submit a Ticket
The fourth step to help improve a business outcome is our improved customer service. We have a proven and efficient system in place for handling your support requests from beginning to end. We have a user-friendly process to track all your assets. And you can submit error logs online.
Step 5. No Ping-Pong effect
The fifth and last step to help improve a business outcome is our customized SLA’s. When a ticket is raised, our first priority is to address the issue and fix it. We understand the importance of your time and work with customized SLA’s.
We like to hear from you!
If you are planning to switch to a Third Party Maintenance, specialists at Evernex will assist and guide you in the best possible way.
Contact us for more information on how we can assist your business.
