Businesses are ever more reliant on IT infrastructures to perform a wide variety of operations, ranging from daily functions to large-scale transactions and data processing. These systems are becoming increasingly sophisticated to deal with the varied and complicated workloads they must face.
A company’s networks and hardware must be in peak condition to deliver consistent, optimal performance. If a business’s IT systems crash, this could result in unexpected downtime and long-term damage. This is not to mention the possibility of data loss and security breaches.
This is why IT maintenance is vital. Given the complicated nature of many infrastructures, such support requires professional help. Maintenance teams play a key role in keeping businesses’ IT systems running efficiently and securely. Across industries, there is a growing demand for skilled professionals to provide quality support in the face of complex technical issues.
In this blog, we will dive into IT training—exploring its importance, the challenges businesses face with untrained teams, and how Evernex can provide expert support to strengthen your IT environment.
What is IT training and why is it important?
IT training equips individuals with the skilled knowledge and expertise needed to navigate and manage technology effectively. It covers areas such as software, hardware, cybersecurity, and data management, ensuring that professionals stay up to date with the latest advancements.
Thorough and continuous training is essential for a technician to be able to provide full, up-to-date and legally compliant support for their clients. Technology is constantly evolving, and so must the expertise of those who you trust to maintain and optimize your IT infrastructures.
High-quality IT training involves both theoretical education and hands-on practice, including (but not limited to):
✅ Diagnosis of hardware and software problems
✅ Dismantling and rebuilding hardware
✅ Effective and safe cleaning of hardware and its environment
✅ Latest configurations and hardware models
✅ Understanding industry and legal regulations and how to adhere to them
Benefits of skilled IT maintenance teams
Skilled IT teams bring numerous advantages to your organization. Here are four key benefits:
1.Minimizing downtime and ensuring continuity:
Maintenance professionals should have the skills and knowledge to quickly diagnose and repair your IT issues, reducing downtime caused by failures.
Trained experts can provide consistent, high-quality maintenance strategies. This careful upkeep will also result in fewer issues to resolve, allowing your IT systems to perform without interruption.
2.Enhanced security and compliance:
Understanding and following best practices for cybersecurity prevents breaches and data loss, keeping your system secure. Best practices also help businesses meet industry regulations and compliance standards (e.g. GDPR, HIPAA).
3.Cost-efficiency and risk reduction:
By keeping your hardware in top condition, proper maintenance prevents expensive emergency repairs, system failures and long-term damage to your IT assets. Investing in teams of expert technicians also reduces the risk of costly errors.
4.Boosting system performance and longevity:
Strong technical education allows engineers to optimize an IT infrastructure. This ensures that it operates at peak performance. Meanwhile, regular maintenance extends the life of equipment and reduces the need for costly replacements.
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Challenges in hiring untrained IT teams
Untrained teams may seem like a cost-effective short-term solution for IT maintenance, but they present several risks for your company.
Lack of expertise and inconsistent results:
Maintenance teams without proper training may lack the knowledge required to address complex IT issues. If they are unable to resolve the cause of an issue, this can lead to recurring problems and inefficient short-term fixes.
Security vulnerabilities and compliance gaps:
Inadequate knowledge of industry standards and best practices, especially in matter of security, can lead to breaches or compliance violations.
Potential for higher long-term costs:
Maintenance teams which lack rigorous technical training present the risk of sub-par IT support. Without proper maintenance, systems may deteriorate faster. This could lead to higher repair or replacement costs in the long term.
How Evernex’s expert engineers can help your business
Evernex offers comprehensive IT support for a wide range of hardware models and manufacturers. In early 2024, Evernex opened Evernex Innovation Lab, a multi-brand center of IT equipment expertise. As well as hardware storage and maintenance, the 200 square-meter center is dedicated to the ongoing training of our engineers.
The Tech Academy is our central platform to ensure all our technical resources are kept up to speed with the latest technologies we support. The academy offers over 100 courses for our engineers, in addition to remote access to configurations for technicians in the field. This ensures our teams can support the latest configurations and hardware models, so they can provide quick system resolution and support for our customers.
The opening of Evernex Innovation Lab and our Technical Academy demonstrates Evernex’s commitment to professional excellence. Trusting Evernex with your IT maintenance provides a range of benefits for your business, including:
- High-quality maintenance: Our trained teams diagnose and fix your hardware issues to keep your business’s systems secure, efficient and optimized.
- 24/7 support, wherever your business is the world: We are present in over 165 countries and offer round-the-clock assistance, both remote and in the field
- Multi-vendor, multi-model experience: We can provide support for a wide variety of hardware models and brands, even those who reached end-of-service-life.
- Spare as a Service™ (SpaaS™) program: We provide rigorously tested, refurbished spare parts to extend the life of your IT equipment. This avoids the cost of replacing an entire system and promotes a circular economy.
Investing in skilled IT maintenance teams for long-term success
A great maintenance team ensures optimized performance, reliability and security in your business’s infrastructure. They achieve this through specialized knowledge, practical training and adherence to best practices in their IT support.
Long-term investment in trained maintenance teams leads to smoother operations and reduced disruptions, providing the right conditions for business growth. To get the best out of your company’s IT assets, choose a maintenance provider with the skills and knowledge to keep them in top condition: your business will benefit as a result.
