Energy company saves on Huawei KunLun support with Evernex
Case study overview
The requirement
Ensuring business continuity for Huawei Kunlun server infrastructure
As the exclusive electricity provider for Karachi, the client depended heavily on its production servers to maintain uninterrupted operations.
However, after the warranty period ended, Huawei was no longer able to provide support due to U.S. sanctions. This created a critical gap, as the client’s operations relied on OEM-backed service to ensure stability. To mitigate the risk to their production environment, the client began seeking a trusted local partner capable of delivering reliable support for their Huawei KunLun servers.
The solution
Customized support model strengthens infrastructure resilience
As a trusted Third-Party Maintenance service provider, Evernex helped the client bridge the support gap by delivering comprehensive hardware break-and-fix services for their critical production servers.
The solution provided:
The outcome
Reliable, cost-efficient coverage for critical infrastructure
Evernex Pakistan stands as the only Third-Party Maintenance (TPM) provider fully qualified to support and maintain Huawei KunLun Servers.
Thanks to this unique capability, the energy company has avoided substantial capital expenditures—potentially three times the contract value of $200K over three years—by opting for Evernex’s cost-effective hardware break-and-fix support. This service, delivered in close collaboration with Huawei’s technical team, ensures the client’s operations remain smooth and uninterrupted.
Cost Savings
Achieved significant cost savings, allowing the company to allocate resources more efficiently.
Improved Efficiency
Streamlined support processes, reducing the administrative burden on the customer’s IT team.
Minimized Downtime
Ensured seamless operations and minimized downtime, maintaining electricity supply to Karachi.
Enhanced Reliability
Benefited from proactive support, ensuring optimal performance and reliability of critical production servers.
About Evernex
Sustainability and performance for business growth
Evernex is a leading global IT life services provider with 40 years of experience in asset life extension and comprehensive multi-vendor data center maintenance.
We transform IT processes to prioritize business growth and continuity with innovative services that reduce our clients’ environmental impact.