Accenture suggested third-party-maintenance for better savings

Accenture is one of the largest business consulting firms in the world. In fact, the international company stands among the most prominent influencers when it comes to business purchasing insights and trends. Therefore, at Evernex, we take their prominent influence in today’s purchasing decisions very seriously.

In their quarterly Spend Trends Report they spoke about how Third Party Maintenance Providers are creating Saving Opportunities within the Hardware Maintenance. In short, Accenture foresees how third-party-maintenance ensures savings.

Accenture Spend Trends Report

The Accenture quarterly Trends Report summarizes the top market trends affecting major spend categories. The report confirms that the quality of third-party IT maintenance continues to increase. TPM offers “better savings potential” and “better global coverage,” according to the report. It states that Third party maintenance of hardware can result in “significant savings of up to 30% to 60%” to the organizations without compromising on the quality.

It goes on to ascertain that many top brands depend on the Third party maintenance providers today for an umbrella coverage for their data centers. This is mainly because most of the core service providers do not specialize on the hardware from other manufacturers.

Accenture Quotation

Here’s exactly what the Accenture report says:

“Although these large hardware providers are ideally suited to provide support for their own hardware, the reality is that most companies have a diverse mix of gear (i.e., servers from one vendor, storage gear from another, networking gear from a third) not to mention a mosaic of data center software.

The primary supplier will end up using third-party services to support the hardware/software outside its own brand or in certain geographies where it lacks coverage. This prime/sub-contractor model results in higher costs for the enterprise, and potentially lower service levels.

This begs the question, why not go to a third-party maintenance option directly rather than rely on the brand primary OEM and pay more for similar support services?”
Accenture Spend Trends Report, Q3 2014

Why Pay more for the same maintenance?

According to Accenture, Third-Party Maintenance providers (TPMs) are as good as the brands or Original Equipment Manufacturer (OEMs) themselves. TPMs provide the same maintenance as OEMs. But, TPM also provides many benefits, business companies should take into account.
To summarize:

  1. better savings potential: significant savings up to 30 to 60% (when switching to TPM)
  2. better global coverage
  3. inventory management services (as an added value of TPM)
  4. flexible and customizable SLAs
  5. faster response times

In resumen, this makes Third-Party Maintenance (TPM) an easy choice and overall, a much better service experience.

Evernex TPM expertise

Evernex is a world’s leading Third-Party Maintenance provider with contracts in over 110 countries.

Contact Evernex for a free assessment of your current support scenario. We come up with a game plan that will meet your IT needs and ensure to put the money back into your IT budget.

(Source:, Accenture Spend Trends Report Q3, 2014)

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