Server support services are critical to the stability of any business IT infrastructure. But how do these services work and why are they necessary?
This guide explores what server support services are and why your business needs them. We also explain how Evernex can help your company reduce downtime, improve performance and extend its server’s lifecycle.
What Are Server Support Services?
Modern businesses rely heavily on servers for their daily business activities. Servers respond to a wide range of online requests from other devices to complete business operations. These include data backups, email, web hosting and printer tasks. This makes server support essential for any business.
Server support services include a range of IT tasks that ensure the reliability, security and performance of your server.
IT support services for servers ensures optimal performance. They play a crucial role in avoiding business downtime from outages, disasters, and IT hardware issues. Power outages and disruptions can cause severe business problems, from reduced revenue to data loss. Therefore, minimizing downtime is essential to keep a business working efficiently.
Server support services include the following:
- Hardware configuration
- Hardware updates
- Proactive monitoring
- Security updates
- Regular backups
- Routine IT maintenance
Questions about server support services?
If your server needs support or you just want to know more, talk to one of our experts!
Types of server support services
| Type of service | What does it mean? |
|---|---|
| Managed Infrastructure Services | MIS outsources the management, maintenance and optimization of IT infrastructures. External teams take a holistic approach to server support and wider system maintenance. This avoids potential issues by keeping all components and programs in top condition. |
| On-site server maintenance | This means a support team physically attends a business’s data center premises to provide server hardware maintenance services. These include diagnostics, repairs, and part replacements. |
| Virtual server maintenance | A technician provides services remotely. This ranges from running tests and troubleshooting to recovering data and implementing updates. Virtual support is convenient for hybrid and cloud-based infrastructures. However, it has limited reach for physical server hardware problems, such as damage. |
The Importance of Server Support Services
Optimal server performance is key to smooth business operations. Servers require secure and efficient management to effectively deliver:
- Consistent enterprise-grade performance
- Robust security
- Reliable availability in network environments
Effective server management contributes to the success of an organization’s IT environment by providing constant, reliable performance. Server support services also help prevent security breaches and cyber threats from accessing critical business data and systems.
How server support fits into your IT maintenance strategy
Server maintenance and support are a cornerstone of a robust IT lifecycle management strategy. Keeping your servers functioning ensures that your critical infrastructure remains secure, efficient, and available.
Factoring server support into a wider IT maintenance and management plan is vital, but can be time-consuming. IT teams must monitor server health and apply updates regularly. Predictive tools can help to keep an eye on a server’s condition in real time.
Teams must also promptly address hardware or software issues before they escalate. These tasks can be integrated into an existing infrastructure maintenance checklist, or outsourced to professional service providers.
Third-Party Maintenance and server management
Businesses have several options when sourcing server support. While the server is under warranty, the Original Equipment Manufacturer should provide IT support and maintenance services. An enterprise could also decide to hire an internal team of IT professionals, although this may prove expensive.
However, most businesses rely on trusted TPM partners to enjoy the benefits of optimized server security and functionality.
Evernex offers reliable, compliant and efficient server management and support services. Our round-the-clock technical support keeps IT infrastructure up-to-date and virus-free.
Key Benefits of Professional Server Support
Professional server support services provide several benefits for businesses. The three key advantages of expert support are:
Benefit 1: Reduced Downtime
Regular maintenance keeps IT systems up to date, maintains a clean data center environment, and identifies any hardware faults. These factors keep data center equipment functional, optimizing performance and minimizing costly downtime.
Benefit 2: Guaranteed Security
Keeping information confidential is a top priority for server support service providers. Industry-compliant, secure server management improves a server’s data protection, preventing security risks and accidental breaches. Security patches and updates are good both for continued operations and your company’s reputation.
Benefit 3: Server Lifecycle Extension
IT support services for servers extend their IT lifecycle. This optimizes your IT investment, meaning your device works better for longer. It also helps businesses achieve their sustainability goals, as lifecycle extension prevents the generation of harmful e-waste.
Why Choose Evernex for Server Support Services?
Evernex is a trusted industry leader in third-party data center maintenance services.
We stand out for our comprehensive, expert IT lifecycle management with a key focus on sustainability.
Evernex offers hardware maintenance and repairs, spare part replacements, ITAD services and even a buy-back program.
Here are eight reasons why partnering with Evernex for your server support services can optimize your business IT infrastructure:
Reason 1: Multi-Vendor Expertise
If a failure or urgent IT problem occurs, an experienced team can quickly and accurately resolve any issues.
The first reason to choose Evernex is our team of experienced and certified skilled technicians. Our engineers have ample expertise in multi-vendor IT support. Ongoing training means they also have cutting-edge knowledge and resources to manage all aspects of IT hardware maintenance.
From inspections to complex system repairs and security audits, Evernex provides expert-level support.
Reason 2: Cost-Effective Solutions Tailored to Your Needs
The second reason to choose Evernex is its affordable, customizable service-level agreements. Evernex server management offers considerable cost savings in comparison to in-house IT teams or OEM contract renewal. This way, Evernex helps your enterprise save time and money.
We customize our SLAs to fit the needs and budget of a business. This way you only pay for the services you will use, rather than overspending on one-size-fits-all contracts.
Reason 3: Global Coverage and 24/7 Reliable Server Support
The third reason to choose Evernex is for its global coverage and fast, dependable response times. Present in over 165 countries, Evernex provides rapid and effective IT support wherever your business operates. With its 24/7 round-the-clock support, Evernex makes sure your business IT systems remain functional and minimizes downtime.
Reason 4: Our Comprehensive Suite of Server Support Services
The fourth reason to choose Evernex is for its comprehensive server support solutions. These cover every aspect of server hardware maintenance and optimization. Evernex also provide scalable solutions that grow and adapt to the changing needs of businesses.
Within our range of services are:
- hardware configuration and updates.
- regular backups.
- IT maintenance.
- proactive monitoring.
- security updates and patches.
Reason 5: Continuous Server Maintenance and Optimization
The fifth reason to choose Evernex is for its routine server maintenance and monitoring. Regular hardware maintenance optimizes your server’s speed and performance, delaying the need for a replacement.
Evernex quickly identifies and resolves any IT issues before they become severe or wider problems. This minimizes downtime and thus facilitates smooth business continuity.
Reason 6: Troubleshooting and Issue Resolution
Once our Evernex expert team diagnoses any server issues, we provide effective solutions. We also explain how and why the problem occurred and help your business to prevent it from happening again.
Reason 7: Hardware Replacement and Spare Parts Management
If a server or any of its components is irreparable, Evernex offers refurbished hardware replacement options. We manage this service through our SPaaSTM (Spare as a ServiceTM) program. Evernex restores pre-owned hardware components to their original condition before performing rigorous testing and certification.
This circular approach to IT extends the life of both the refurbished component and your server. Through third-party maintenance and refurbishment, we reduce the need to manufacture new devices and minimize e-waste. Our focus on environmental sustainability is what sets us apart from our competitors.
Reason 8: Proactive Maintenance
Evernex uses proactive IT maintenance techniques to keep your business IT infrastructure in top condition.
This involves a series of scheduled checks, necessary repairs and replacements and updates. Our experienced IT team identifies and fixes potential issues before they can disrupt your business.
With many businesses migrating to the cloud and GenAI on the rise, the need for server support services has increased. Evernex offers reliable IT Solutions to guarantee the stability of any business IT infrastructure. Our multi-vendor, 24/7 expert support reduces downtime, improves performance and extends the server lifecycle.
Hardware brands we support
Evernex supports equipment from a wide range of vendors, including:
- Dell
- Huawei
- Cisco
- Fujitsu
- Lenovo
- HPE
- IBM
- Juniper
- Synergy
Questions about server support services?
If your server needs support or you just want to know more, talk to one of our experts!
Frequently Asked Questions (FAQ) about Server Support Services
What does a server do?
A server stores, sends, and receives data. It also responds to requests from other devices and provides resources and services.
What Are Server Support Services?
Server support services are all IT tasks that ensure the stability and reliability of data center or computer servers. Various IT tasks ensure servers are running securely and efficiently, such as hardware configuration, software updates, backups and maintenance.
What are the key benefits of professional server support services?
The key benefits of professional server support are reduced downtime, improved performance and an extended server lifecycle.
How much does server maintenance cost?
The overall costs of server maintenance will vary depending on a range of factors, from the complexity of the equipment to the level of support required, industry-specific compliance needs, and the conditions of your business’s service contract. However, for EOSL server equipment, TPM service-level contracts are almost always the most cost-effective option.
