Learn how to troubleshoot common server issues. Servers are critical components of IT infrastructure. They help businesses perform a range of important tasks such as managing databases, hosting websites and storing files.
Yet, server problems can quickly bring a company’s operations to a standstill. Consequences include lost revenue, reduced productivity and unsatisfied customers. This article provides problem-solving tips to help organizations avoid and resolve common server issues.
Troubleshooting Common Server Issues
✅ Common server issues include aged hardware, incompatible software and network misconfigurations.
✅ Troubleshooting common issues requires checking hardware, software, networks and security.
✅ Evernex provides expert TPM services to help avoid and resolve common server issues in your data center.
What is a server?
The first step to solving servers issues is understanding what is meant by a server. A server is a device which stores and sends data, resources and services based on requests from other assets.
Servers allow businesses to share information, centralize file storage and automate tasks. Such tasks are key to efficient communications, data processing and resource management.
Types of servers include:
- Database servers
- Email servers
- File and storage servers
- Web servers
Servers play a critical role in every aspect of business operations. That’s why even common server issues can cause serious problems.
Does your server need support?
Contact an Evernex expert to discuss your data center maintenance needs.
What should I consider when troubleshooting server problems?
Server troubleshooting involves a range of different factors. This means it requires thoughtful preparation before acting. Essential factors to consider before the troubleshooting process are:
- Systematic approach
When troubleshooting server issues, approach the problem systematically. Start by identifying the symptoms of the problem. Then use diagnostic tools such as event logs and system monitoring software to identify the root cause. - Knowledge of server configuration and capabilities
Develop a strong understanding of a server’s hardware components and software configurations. Keep records of any changes made to the system. This will make it easier to identify problems and troubleshoot them more effectively.
Below you can find our step-by-step troubleshooting checklists.
Common Server issue #1: Hardware Issues
One of the most common server problems is that of hardware problems. Server hardware can fail or develop faults for several reasons, such as:
- power surges
- power supply failure
- poor electrical infrastructure inside the building or server room
- CPU overheating
- hardware compatibility issues
- hard disk failures
- memory issues
These server hardware problems can cause the machine to slow down or stop functioning altogether.
We can separate these server issues into external causes and internal causes. An external cause can be a power outage, while internal causes include the CPU overheating.
Servers generate vast amounts of heat as they function. When a server or CPU works too hard, the component produces even more excess heat.
Overheating can also result from high temperatures and humidity or dust build-up in the data center, restricting airflow.
Overheating is a major concern in data centers. Excess heat can not only cause server faults, but also long-term server failure and even system-wide damage.
How do I troubleshoot hardware issues?
Troubleshooting hardware problems includes the following steps:
| Step | What to do |
|---|---|
| Connect | Check that the distinct server hardware parts are properly connected and plugged in. |
| Damage | Run hardware diagnostic tests to identify any faulty components. |
| Test | Check for any loose cables or physical damage to parts, such as burn marks. |
| Replace | If a component is faulty, repair it or replace it. Refurbished server parts present a cost-effective, sustainable alternative to new pieces. |
| Temperature control | Invest in a cooling system, such as liquid cooling, to keep the hardware temperature stable. |
If you cannot fix your server hardware’s issue yourself, contact a Third-Party Maintenance provider like Evernex. TPM providers can provide your business with specialist data center hardware services.
Common Server issue #2: Software Issues
A range of issues can lead to server software problems. These include poorly configured operating system settings, application conflicts and corrupted files.
Operating system misconfigurations can cause poor resource allocation. This can cause applications to crash under excessive load. Meanwhile, corrupted files can result in data loss, further system corruption and even crashes.
Some common software issues are:
- Operating system crashes
- Non-responsive applications
- Server services not starting
- Frequent error messages
All these problems can severely affect operational efficiency, user experience and eventually income. Reduced productivity and loss of clientele through poor UX will inevitably have a negative impact on businesses’ finances.
How can I fix software issues?
Troubleshooting issues in the server software means bearing in mind:
| Step | What to do |
|---|---|
| Configuration settings | Check that the hardware components of the server machine are properly connected and in their correct slots. |
| Software conflicts | Check for any software incompatibilities or conflicts. These can slow down operations or cause errors and unpredictable behaviour. |
| Updates | Ensure that applications are up to date and configured correctly. For example, a computer’s print server may have issues if the print spooler service is not working correctly. |
| Event log | If the server crashes frequently, check the server’s event logs to identify the root cause of the issue. |
| Check errors | Run system diagnostic tests and error-checking utilities to identify and resolve software problems. |
Common Server issue #3: Network Issues
Business IT networks permit everything from videocalls to resource-sharing. Network issues can affect server performance and connectivity. In turn, this leads to slow data transfer rates and poor client/server communication.
User experience and transactions are key element of many businesses. This means that failure to connect to the server is a serious issue. Common network issues include:
- DNS server failures
- Poor network infrastructure
- Firewall configuration errors
These problems can result from damage to network hardware, cyber attacks, high traffic and human error.
How do I troubleshoot network issues?
When troubleshooting for network and connectivity issues, consider:
| Step | What to do |
|---|---|
| Network infrastructure | Check the network infrastructure, including routers and switches, to ensure that it is functioning correctly. |
| Configuration | Correctly configure the server to accept inbound remote access calls. This is especially important if it is a remote access server. |
| Domain controller’s configuration | Make sure that the server’s IP address is a static IP address. |
| Mail server or mail domains | Servers which host a mail server or mail domain must be configured correctly to accept relay messages. |
| DNS server settings | Properly configure the DNS server settings and the server’s IP address. Incorrect network settings can cause connectivity issues. Also make sure that any remote clients have the correct static IP addresses. |
Common Server issue #4: Performance Issues
Server performance refers to the efficiency with which the server executes its tasks. These include processing data, responding to “client” requests and arithmetic. Performance problems can arise due to factors such as:
- high CPU usage
- insufficient memory
- low disk space
- misconfigured server applications
Such issues put strain on the server, making it difficult to function quickly and effectively. Consequences include slow performance, non-responsiveness in the server and system crashes.
Troubleshooting Performance Issues
Troubleshooting performance issues involves:
| Step | What to do |
|---|---|
| Identify the cause | Monitor server resources such as CPU usage, memory usage and disk space. Such resources can help to identify what is causing the issue. |
| Take next steps | This can involve a range of tasks to improve server performance, such as:
|
| Configuration | Ensure that the server applications are configured correctly and optimized for performance. e.g. a terminal server may require specific terminal services configuration settings to ensure optimal performance. |
Common Server issue #5: Security Issues
A range of factors can cause security vulnerabilities and performance issues, including:
- weak passwords
- outdated software
- insecure network connections
These problems can make the server vulnerable to attacks or unauthorized access. This could lead to data security breaches and other incidents. Data loss and leaks can severely affect client trust, while attacks like ransomware can paralyze business operations.
How to Troubleshoot Security Issues
Resolving security vulnerabilities is vital for your business’s operations, reputation and legal compliance. Here are some tips:
| Step | What to do |
|---|---|
| Server security | Assess the server’s security to identify any weak points. |
| Updates | Ensure that all software and operating systems are up to date. Stop unnecessary services running on the server. In the case of a printing device attached to the server, ensure that:
|
| Security measures | Configure firewalls and other security measures to protect the server from external threats. |
| Backups and disaster recovery | Failures, disasters and breaches could lead to data loss. Backups and recovery plans are therefore critical components of server maintenance. |
Getting Ahead of Hardware Issues
Yes, finding solutions to existing problems is a priority. However, it’s important to remember that server maintenance should be an ongoing process. Regularly monitor and update your server to avoid hardware failures and ensure that it remains secure and functional. For any issues you cannot resolve, seek assistance from a qualified network administrator or IT professional.
At Evernex, we provide multi-vendor third-party maintenance services. From fixing server issues to optimizing your data center, our experts keep your IT equipment in top condition. Our services:
- help you extend the life of your company’s IT assets.
- improve your business’s environmental sustainability.
- repair any and all hardware issues.
- sustainably dispose of your hardware when it reaches the end of its service life.
Contact us to learn more about common server issues and how Evernex can optimize your data center servers.
What if my server is out of warranty?
Evernex specializes in IT lifecycle management for post-EOL and EOSL data center hardware. If your server is out of warranty and needs maintenance or troubleshooting, our expert teams will support you.
If your server has truly reached the end of its useful life, you can also upgrade your hardware. For a cost-effective, environmentally responsible alternative to brand-new IT assets, consider refurbished hardware. Evernex’s e-shop provides a range of certified refurbished IT components, helping businesses save money without compromising on quality.
FAQ about common server issues
Why are servers important?
Servers allow data centers to share resources and information, as well as store critical data. This is why even common server issues can create serious problems for businesses.
What is a server issue?
Server issues are problems that a data center server experiences, affecting its performance and reliability. Common issues include aged or damaged hardware, network configurations and slow function.
What causes server failure?
Server problems can have a range of causes. These can range from human error during configuration to overuse, poor environmental conditions and software incompatibilities.
How does Evernex resolve server issues?
Evernex helps to avoid the most common server issues through regular maintenance. This way, we ensure that your IT systems are updated and in good physical condition. Our teams of experts are also available 24/7 to diagnose and solve any problems that arise.
