Data center Third-party Maintenance
Data center Third-party Maintenance (TPM) extends the life of your IT assets with up to 70% savings.
Overview
Data center Third-party Maintenance
Data Center Third-Party Maintenance (TPM) is hardware support service supplied by an organization which is not the Original Equipment Manufacturer (OEM). TPM offers post-warranty maintenance for equipment that OEMs no longer support. This makes it possible to extend the life of IT hardware and optimize performance.
Elevate your IT strategy with TPM
From cost savings to improved performance, Third-Party Maintenance (TPM) offers a range of benefits to help you meet your business goals.
Achieve savings
Save up to 70% on your IT hardware maintenance and support costs compared to the manufacturer.
Choose quality
Get quality service and expert support from certified multi-vendor engineers.
Increase convenience
Simplify your IT maintenance with a single contract and single point of contact, freeing up time and resources.
Improve your sustainability
Extending the life of your IT equipment helps reduce e-waste creation and prevents the manufacture of new equipment. This in turn reduces manufacturing-related emissions.
Multi-vendor support
All major brands supported
Our multi-vendor expertise extends to all leading manufacturers. We sell, rent and support industry-leading equipment from a wide array of brands.
Equipment supported
Cost-effective hardware support by certified engineers
Server maintenance
To keep servers running smoothly, we monitor to identify and prevent problems that may result in downtime.
Storage maintenance
Our storage service allows you consolidate all of your multi-vendor contracts into a single agreement. This provides convenience as well as savings.
Library maintenance
Safe and efficient access to libraries of data is basic for a data center. Our teams and library storage devices allow data centers to recover quickly from faults and downtime.
Network maintenance
Our specialists and local teams of engineers help diagnose problems to avoid hardware disruptions and ensure business continuity.
Service Level Agreement (SLA)
Benefit from the best level of service to suit your
budgetary and operational requirements
Pick and build your SLA | |
|---|---|
| Guaranteed time* to restore equipment’s hardware integrity | Coverage and Response |
| Guaranteed intervention time* | |
| Guaranteed time* to carry out a diagnosis and provide an action plan to the customer | |
| Guaranteed time* to make a part available to the customer at the contractually identified site | |
* time calculation is stopped when Evernex is waiting for customer information
SLA Coverage
24×7 13×5 9×5SLA Response Time
4h Next business day Next 5 daysWhite paper
Six reasons to partner with a Third-Party Maintenance Provider
Discover why more companies are shifting to TPM for greater flexibility, cost efficiency, and operational continuity.
Customer Portal
Taking care of your business
Evernex CARE is our intuitive portal that gives you access to service tickets and equipment details.
Key figures
Reasons to partner with Evernex for Data center Third-party Maintenance
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What our customers are saying
Discover why businesses worldwide trust Evernex to keep their IT running
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Constant vigilance
ASR monitoring for your peace of mind
We provide Automated System Recovery (ASR) monitoring to safeguard your systems and minimize downtime. Our technicians proactively monitor your hardware to identify any anomalies or potential issues. This way, we can act rapidly and prevent disruptions to your business operations. A great way to achieve peace of mind—and uninterrupted productivity.
Sustainability
Reduce your carbon footprint
The benefits of TPM don’t end at savings and convenience. Extending your assets’ lifecycles through refurbished parts also reduces your carbon footprint, creating less e-waste and preventing the emissions associated with new equipment manufacture.
FAQ
Data center Third-party Maintenance made simple
How does Evernex guarantee the quality of its spare parts?
We refurbish all spare parts our third-party maintenance service provides at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing. This allows us and you to have full confidence in their ability to keep your systems running.
Can Evernex support all my equipment if my data center is multi-vendor?
Absolutely. Evernex provides a single point of contact for all a business’s IT hardware support needs. Our comprehensive third-party maintenance services cover a wide range of IT hardware brands and models, from Dell EMC to defunct brands like Juniper.
What should I look for when choosing a third-party maintenance provider?
When choosing a TPM partner, look for flexible, transparent service-level agreements that can be adapted to your IT environment’s specific needs. Fast, reliable global coverage is also an important factor, especially for international or distributed infrastructures. Multi-vendor expertise, including for legacy systems, means the provider can support your entire infrastructure, regardless of its hardware brands or models. Finally, certifications covering data security, environmental responsibility and quality management are critical to safeguard your company’s industrial and legal compliance.
How is third-party maintenance different from staying on an OEM support contract?
OEM support contract renewals tend to come with elevated prices and one-size-fits-all arrangements, and only provide services for assets under that particular hardware brand. TPM, on the other hand, offers cost-effective, flexible services tailored to each client’s needs. Third-party support also covers multi-vendor environments. Instead of one contract for each brand of hardware in their infrastructure, businesses can consolidate their support contracts into a Single Point of Contact. Finally, OEM support will eventually reach a point when it can no longer be renewed, while TPM supports legacy hardware for years after its EOL and EOSL dates.
How much can third-party maintenance save compared to renewing OEM contracts?
Compared to OEM support renewal, Third-Party Maintenance can save businesses up to 70% on their hardware support costs. Add to this the CAPEX savings gained by extending the lifecycle of IT assets rather than repairing them prematurely, and TPM presents a significantly more cost-effective long-term solution than depending on manufacturer support.
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