NetApp Third-Party Support & Maintenance
Optimize the reliability and performance of your NetApp storage solutions with our top-quality, specialized NetApp third-party support and maintenance services. From proactive monitoring and capacity planning to data migration and system upgrades, our dedicated team ensures the seamless operation of your NetApp IT environment and helps empower your data management capabilities.
NetApp Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server support and maintenance
NetApp Storage
NetApp AFF Series
NetApp FAS Series
NetApp V Series
NetApp GF Series
NetApp SA Series
NetApp F Series
NetApp E Series
Truth vs fiction
The top 5 myths about TPM
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our global TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
NetApp TPM Support FAQ
NetApp Third Party Maintenance made simple
What is third-party NetApp maintenance, and how does it work?
NetApp third-party support and maintenance are a range of services by external providers, such as Evernex, to keep your NetApp storage assets resilient, secure and high-performing. Third-party maintenance (TPM) can be used to complement official NetApp support during warranty, or as comprehensive coverage after the product’s EOL and EOSL dates.
What NetApp storage systems does Evernex support?
Evernex covers a range of NetApp storage solutions, including the AFF series, the FAS series, GF, SA and the V series. Since our capacities are always expanding, check our Supported Products page and filter by NetApp for the updated list of supported NetApp hardware lines.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
How quickly can Evernex repair a failed NetApp system?
Evernex offers several response time and coverage options, aligned to each client’s infrastructure needs. For mission-critical NetApp assets, we deliver 4-hr response time options and up to 24×7 coverage to ensure rapid issue resolution, minimizing downtime and reinforcing your NetApp storage system’s resilience.
How does third-party NetApp support compare to renewing an OEM contract?
Third-party support for data center infrastructure is often more affordable than renewing OEM contracts, offering cost savings of up to 70%. TPM also offers more agility than standard OEM contract renewals, delivering customizable SLAs. While manufacturer contract renewals, such as those offered by NetApp, are only available until, at a maximum, a product’s End of Support date, third-party support from Evernex keeps your NetApp storage hardware available and secure far beyond the official EOSL. Finally, TPM offers multi-vendor support to cover the entire infrastructure, while OEM contracts only cover their own branded products.
Manufacturers
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