NetApp Third-Party Support & Maintenance
Optimize the reliability and performance of your NetApp storage solutions with our top-quality, specialized NetApp third-party support and maintenance services. From proactive monitoring and capacity planning to data migration and system upgrades, our dedicated team ensures the seamless operation of your NetApp IT environment and helps empower your data management capabilities.
NetApp Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server support and maintenance
NetApp Storage
NetApp AFF Series
NetApp FAS Series
NetApp V Series
NetApp GF Series
NetApp SA Series
NetApp F Series
NetApp E Series
Truth vs fiction
The top 5 myths about TPM
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Our Evernex team tests and reconditions original manufacturer spare parts to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our global TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
NetApp TPM Support FAQ
NetApp Third Party Maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we can have your asset under contract as quickly as possible. Get in touch with one of our experts and discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM, meaning we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a NetApp server that is not under contract. How can Evernex help me?
To solve your NetApp server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
What are NetApp third-party support and maintenance?
NetApp third-party support and maintenance are a range of services by external providers, such as Evernex, to keep your NetApp storage assets resilient, secure and high-performing. Third-party maintenance (TPM) can be used to complement official NetApp support during warranty, or as comprehensive coverage after the product’s EOL and EOSL dates.
What are the benefits of third-party netapp support services?
The key benefit of third-party NetApp support and maintenance services include the lifecycle extension of functional IT assets, saving businesses the costs of unnecessary replacements. TPM also supports circular IT strategies, reducing the carbon footprint of companies’ data center infrastructures. Third-party NetApp maintenance also offers contract flexibility, as well as more cost-effective support options than official OEM contract renewals.
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