IBM TPM Support & Maintenance
Count on our reliable support and maintenance services to keep your IBM infrastructure running smoothly. From troubleshooting and diagnostics to upgrades and optimizations, our team of experts is dedicated to ensuring the continuous performance and availability of your IBM systems. IBM Support.
IBM TPM Support & Maintenance
Comprehensive services for your data center equipment
Protect your business continuity with the European leader in third-party
server maintenance
IBM Server
IBM Blade Center
IBM HMC
IBM RS6000
IBM p-series
IBM Power Systems
IBM i-series
IBM x-series
IBM z-series
IBM ThinkServer
IBM PureFlex System
IBM iDataPLex
IBM NeXtScale
IBM Network
IBM Network Switches (Networkxxx)
IBM Storage
IBM n-series
IBM FastT / DS-series
IBM Storwize
IBM FlashSystem
IBM DS6000
IBM DS8000
IBM XIV
IBM SVC
IBM Library
IBM TS2900
IBM TS3100
IBM TS3200
IBM TS3310
IBM TS3400
IBM TS3500
IBM TS4300
IBM TS4500
IBM External Tape drive, LTO
Truth vs fiction
The top 5 myths about Third-Party Maintenance (TPM)
| OEM claims | The Evernex truth | |
|---|---|---|
| Diagnostic tools & maintenance aids | Tools can only be configured by the OEM | Evernex has developed maintenance aids and tools that perform the same function |
| Firmware patches and updates | Third party providers cannot provide software patches and updates | Evernex supports stable systems that are post warranty, negating the need for updates |
| Replacement parts | OEM parts are better quality than the counterfeit ones used by third parties | Original manufacturer spare parts, are used, tested, and reconditioned by our Evernex team to ensure performance at the highest level |
| OS support | Third party providers are unable to provide software support | L3 support engineers at Evernex are specialized per technology providing day to day 24/7 support |
| Engineering talent | OEM engineers are the only ones qualified to service equipment | Certified/trained Evernex engineers deliver services in the state of the art according to OEM best practice |
Evernex in figures
Performance and impact by the numbers
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Sustainability
Reduce your Carbon Footprint
Our TPM offering not only optimizes your operations but also contribute to a greener future.
By maximizing the lifespan of your existing IT infrastructure through the use of refurbished parts, you help reduce electronic waste and the carbon emissions associated with the manufacture of new equipment.
Data Center Maintenance
Extend the life of your data center IT assets with Third-Party Maintenance
IBM TPM support FAQ
IBMThird Party Maintenance made simple
How quickly can I get my assets under contract?
Depending on your needs, we can have your asset under contract as quickly as possible.
Get in touch with one of our experts and discuss your options.
What is the minimum contract duration?
There is no minimum duration for our contracts. This gives you the flexibility to decide whether our service is the right fit for you and your business without added fees for early contract termination.
How do you manage assets under warranty?
We offer our service to assets still under warranty of the Original Equipment Manufacturer (OEM), delivered in accordance with your tailored SLA. Evernex always provides its third-party maintenance service completely independent of the OEM, meaning we do not deal with them directly.
How does Evernex guarantee the quality of its spare parts?
All spare parts provided through our third-party maintenance service are refurbished at our state-of-the-art facilities. We ensure their performance by putting them through rigorous quality testing that allows us and you to have full confidence in their ability to keep your systems running.
I have a problem with a IBM server that is not under contract. How can Evernex help me?
To solve your IBM server’s problem, first we conduct a remote troubleshooting session to find out more about the nature of the issue. With this information, we then offer you a quote for time and materials, before arranging the necessary personnel and resources to fix the problem in line with your SLA.
Manufacturers
Other brands supported
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