CARE customer portal
IT infrastructure management and real-time service updates at the touch of a button
Overview
A customer portal that's all about you
Our customer portal gives you a single point of contact to maintain your multi-vendor data center, regardless of manufacturer and configuration. It’s a self-service portal that lets you easily manage your IT assets and service tickets and access all the information you need from wherever you are.
Full access and total control
Track, monitor and manage everything with ease
Get your assets under control
View and sort all data center equipment on your agreement and track SLA and coverage for effective asset management and better cost control planning.
Track your case effectively
Check your account information, manage service tickets and view real-time updates with customer support in our navigation-friendly portal.
Quickly access the information you need
Find the help and information you need anytime from anywhere. Our customer portal is accessible 24/7 from any device.
Intuitive and easy to use
Fast and frictionless, the customer portal lets you easily manage all your assets from the device of your choice with a user interface that’s surprisingly easy to use.
Care Portal
Taking care of your business
Evernex CARE is our intuitive portal that gives you access to service tickets and equipment details.
How it works
Everything you need, within reach
The CARE portal puts a wealth of information at your disposal.
Service tickets
- Place service tickets from any device.
- Track real-time service ticket status.
- Review all your service records by location or date.
Asset management
- Review all your service records by location or date.
- View all assets on your agreement.
Key information
- Track and review warranty coverage.
- Find important EOL & EOSL dates for your equipment.
API integration
Our services, at your fingertips
Get instant access to all of our services through our highly adaptable API option. Our flexible APIs empower you to effortlessly connect our services with your existing solution, allowing you to streamline processes, and optimize your IT operations—all of it within the framework of your preferred platform.
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